May/June 2016

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Will-Call Automation: The Next Frontier

by Christopher Thomsen
Christopher_Thomsen.jpgTechnology has been a very cost-effective solution to address growing prescription volumes and a building block for the evolving workflow in pharmacies. However, the main focus to date has been on the tasks taking place from prescription intake through dispensing and out to final verification. But there’s value in applying technology to the final step, will-call, as can be seen in the takeaways from a study conducted by The ThomsenGroup.