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Will-Call Automation: The Next Frontier
by Christopher Thomsen
Technology has been a very cost-effective solution to address growing prescription volumes and a building block for the evolving workflow in pharmacies. However, the main focus to date has been on the tasks taking place from prescription intake through dispensing and out to final verification. But there’s value in applying technology to the final step, will-call, as can be seen in the takeaways from a study conducted by The ThomsenGroup.